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Fire & Water - Cleanup & Restoration

Water Damage emergency in Jacksonville on Christmas Eve

1/24/2019 (Permalink)

Why SERVPRO Water Damage emergency in Jacksonville on Christmas Eve The SERVPRO team is ready to help during your water damage emergency.

Our team responded to a water damage emergency call on Christmas Eve. We were pleased to receive the testimonial letter below from Alice C in Jacksonville.

On December 24, 2018 at about 2:39 pm, I was taking a rest before celebrating Christmas eve with family. From my bedroom window I saw something flaming with fire coming from above. I jumped up and ran into the living room to look out my patio to see what it was but was stopped by water pouring from the ceiling from light fixtures and AC units. I opened the front door and realized the fire alarm was screaming. My neighbor across the hallway opened his door at the same time. We agreed that the fire was above my unit. By now, water was pouring into my house. The neighbor rushed in, got buckets and started to try to catch as much of the water as he could. I grabbed all of the towels in the house and started to do the same. We continued for 20 minutes or more. The fire department had arrived and was upstairs, but it was 20 or 30 minutes before the water stopped.

I called my family and the owner of my unit. They all jumped in – my son and daughter-in-law brought a wet vacuum and started work. The owners arrived and started removing light fixtures and vents.

SERVPRO arrived soon after and jumped right in – removing wet rugs to patio, etc. Summer and her team did everything that could be done at the time to prevent further damage. As soon as possible they brought in 8 large fans and a dehumidifier. Later, they removed the baseboards in the most affected areas. They did a great job and came every day to take readings. Equipment ran 24 hours a day for 6 days.

There is damage that will need to be fixed – paint ceiling, replace lights and fixtures, replace baseboards, clean damaged rugs, etc.

Thank goodness I was at home when this situation happened.

The SERVPRO team headed by Summer was so helpful and professional. My neighbor and family were wonderful. My family washed 30 towels and brought them back to me on Christmas day. The Owners reassured me everything will be fixed.

Thanks to all for the help. Thank goodness no one was hurt!

Our SERVPRO of Jacksonville South team is ready to help 24/7. We appreciate the kind testimonial letter from Alice. Call us 24/7 when an emergency affect your Jacksonville home (904) 762-8066.

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